Privacy Policy

Here's the deal with what we do with your info:

• Schedule and manage your appointments - kinda obvious, but we use it to book you in and send reminders.
• Perform diagnostic work and repairs - your vehicle history helps us troubleshoot issues faster and avoid repeating mistakes.
• Send service reminders - we'll shoot you a message when it's time for maintenance. Nobody wants a timing belt failure on the highway.
• Process payments - gotta get paid somehow. We use secure processors, not storing full card numbers on our end.
• Improve our services - feedback and service records help us get better at what we do.
• Comply with legal requirements - sometimes the law requires we keep certain records. It is what it is.

We're not selling your data to sketchy marketing companies or spamming you with junk. Your info stays with us and gets used for legitimate shop purposes only.

We take security seriously - maybe not Fort Knox level, but we've got solid measures in place:

• Encrypted connections - our website uses SSL encryption. Look for that little padlock in your browser.
• Secure payment processing - we use PCI-compliant payment processors. Your credit card info doesn't hang out on our servers.
• Access controls - only our staff who actually need access to customer info can see it. Not everyone in the shop has the keys to the database.
• Regular backups - we back up data regularly so nothing gets lost if something goes sideways with our systems.
• Physical security - our office and records are locked up when we're not around.

That said, nothing's 100% bulletproof in the digital world. We do our best, but can't guarantee absolute security. If we ever have a breach, we'll let you know ASAP.

We're not in the business of selling your data, but there are a few situations where we share info:

• Parts suppliers - sometimes we need to share vehicle details to order the right parts for your specific model.
• Payment processors - they handle the credit card transactions. They've got their own privacy policies and security standards.
• Service providers - like our booking system or email service. They help us run the business but can't use your data for their own purposes.
• Legal requirements - if the law demands it or there's a court order, we'll comply. Hopefully that never happens.
• Insurance companies - only if you're doing an insurance claim and you've authorized us to communicate with them.

That's pretty much it. We're not sharing your info with random third parties or selling lists to advertisers. Your data stays relevant to servicing your vehicle.

We don't keep stuff forever, but we also can't just delete everything immediately:

• Active customer records - as long as you're bringing your vehicle to us, we'll keep your info current and accessible.
• Service history - we typically keep this for at least 7 years. It's useful for warranty work, and some regulations require it.
• Financial records - tax laws mean we gotta keep invoices and payment records for several years. Usually around 7 years in Canada.
• Inactive accounts - if you haven't been in for a while (like 3+ years), we might archive or delete non-essential data to keep things tidy.

If you want us to delete your info sooner, just ask. We'll do what we can while still meeting our legal obligations and maintaining necessary records.

It's your information, so you've got some rights here:

• Access your data - wanna see what we've got on file? Just ask and we'll show you.
• Correct inaccuracies - if something's wrong (like an old phone number), let us know and we'll update it.
• Request deletion - you can ask us to delete your info, though we might need to keep some stuff for legal reasons.
• Opt-out of marketing - don't wanna get service reminders or promotional emails? No problem, just tell us or click unsubscribe.
• Withdraw consent - if you gave us permission for something specific, you can take it back anytime.
• Get a copy - you can request a copy of your data in a readable format.

To exercise any of these rights, shoot us an email at service@noctarynstronghold.info or give us a call. We'll get back to you pretty quick.

Yeah, we use cookies. Not the chocolate chip kind, unfortunately:

• Essential cookies - needed to make the website actually work. Like remembering you're logged into the booking system.
• Preference cookies - remember your choices so you don't have to set everything up each visit.
• Analytics cookies - help us understand how people use the site so we can make it better. We use this to see what pages people visit and where they're getting stuck.

Most browsers let you control cookies through settings. You can block them if you want, but some parts of the site might not work as smoothly.

We're not using cookies to build creepy profiles or track you across the internet. Just basic stuff to make the website functional and improve the experience.

Sometimes our website might link to other sites - maybe parts manufacturers, diagnostic tool companies, or our social media pages.

Here's the thing: once you click away from our site, we can't control what happens with your data. Those other sites have their own privacy policies, and honestly, you should probably read them (though we know you probably won't).

We try to only link to reputable places, but we're not responsible for their privacy practices. Use your best judgment out there.

Laws change, technology evolves, and we might need to update this policy from time to time. When we do, we'll update the "Last Updated" date at the bottom.

If we make any major changes - like how we use your data or who we share it with - we'll let you know directly via email or a notice on the website. We won't just sneak in big changes and hope you don't notice.

It's worth checking back here occasionally, but we're not gonna be making changes every other week. Only when it actually matters.

If you've got questions about this privacy policy, how we handle your data, or if something seems off, don't hesitate to reach out.

Contact us at:

• Email: service@noctarynstronghold.info
• Phone: (604) 555-8742
• Address: 2847 Boundary Road, Vancouver, BC V5M 4A2

We'll do our best to answer your questions and address any concerns. If you think we've mishandled your personal information, you also have the right to file a complaint with the Office of the Privacy Commissioner of Canada.

But seriously, just talk to us first. We're reasonable people and we'll work it out.